Privacy Policy

Tenorio Adventure Company Privacy Policy

Your privacy and personal information is very important to us here at Tenorio Adventure Company and we are committed to protecting this information.Please read the following Privacy Policy for “the Site” which is solely owned, operated, licensed and controlled by WR Adventure Rafting, S.A. This policy applies to all communication with our company, including emails, chats, telephone, WhatsApp, in-person sales, and contact received via social media, etc.


Definition of Personal Information:

Personal Information is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information.


Definition of Cookies:

Information about how a Site and server are used and to recognize online service users when a user re-enters a Site. Cookies will determine what server a computer is logged onto, the type of browser, and whether the user entered the Site via another website or E-mail hyperlink. This information is often collected and tracked.


How we may collect your information

Our website does not collect information from you when you start browsing. Your Personal Information remains private as you browse.Tenorio Adventure Company does, however, use "Cookies" from time to time to collectmeasure the efficacy of our promotions, response to our Site and overall website activity and performance.When you register for or request any Site service, you may be asked to provide us withPersonal Information which is used to enhance your Site experience, expeditecommunications, allow you to receive electronic/postal mailings from Tenorio AdventureCompany, or to be contacted as requested. Additionally, we may request your upcoming travel plans and the next destination you plan to visit which allows us to further personalize your Site and E-mail messages you may receive to meet your specific needs, as well as make Tenorio Adventure Company product improvements. We may also use this Personal Information in aggregate to generate market research reports.


IP Addresses

Tenorio Adventure Company may collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.


How do we use this information?

We may use Personal Information you have given us to, for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services. If you have provided your E-mail address to us or to a company we’ve partnered with to make their products and services available to you, we may send you an E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us. These E-mails come directly from Tenorio Adventure Company. You can opt-out from receiving E-mail from Tenorio Adventure Company at any time. When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service.This information is used to measure response rates to E-mail communications as well as enhance your Site experience.

Tenorio Adventure Company does not provide your Personal Information to our business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from a Tenorio Adventure Company business partner and become their customer, they may independently wish to send E-Mails to you. In this case, you will need to inform them separately if you wish to decline receiving future E-mails from them.We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

Remove E-Mail from Mailing List

Tenorio Adventure Company provides customers with a means to decline receiving E-mail. At any time, you may request to discontinue receiving E-mail from Tenorio Adventure Company by following the opt-out instructions included within any Tenorio Adventure Company E-mail and informing us of your preference. 

Linked Internet Sites

You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy Statement. Tenorio Adventure Company is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Web site that collects personally identifiable information. This PrivacyStatement applies solely to information collected by this Site.


This Site is not used to knowingly solicit Personal Information from or market to children underthe age of 13. This Site is intended for use by persons who are over 18 years of age.

Customer Information

If you believe that Tenorio Adventure Company has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to: Tenorio Adventure Company tenorioadventure@gmail.comIn your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that our Privacy Policy has not been complied with. We will investigate your inquiry or concern promptly.

Your Consent

By using our Site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, Tenorio Adventure Company will post those changes on our Site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.